We prioritize customer rights and are committed to providing reliable after-sales support. If, upon receipt, a customer discovers quality issues, damage incurred during transit, missing items, incorrect products, or other conditions affecting normal use, a return or refund request may be submitted within 30 days of delivery. Applicants must provide order details and relevant supporting documentation to enable our staff to verify the situation and proceed with the necessary steps.

To ensure a smooth return process, items must be returned in their original condition, including the product itself, packaging materials, and any included accessories. We reserve the right to determine whether to accept a return request based on the specific circumstances—such as cases involving obvious man-made damage, missing key components, improper use, or conditions that render the item unfit for resale. Once a return request is approved, we will proceed with the next steps.

Upon approval of a refund request, the refund will be issued via the original payment method. Once processed, funds typically return to the customer’s payment account within three days. Please note that actual arrival times may vary slightly depending on the specific payment channel. If a refund is not received within a reasonable timeframe, customers are encouraged to contact our customer service team for assistance.

Customers should promptly inspect the condition and quantity of items upon receipt. If any issues arise, we recommend submitting a request as soon as possible and retaining all relevant documentation to expedite the review and resolution process. We take every after-sales request seriously and strive to provide fair and reasonable solutions for our customers.

We reserve the right to adjust our refund and return policies as operational needs require. Updated policies take effect immediately upon publication on the website, and continued use of our services constitutes acceptance of these terms. We appreciate our customers’ support and understanding as we continue to improve our service quality and shopping experience.

Due to ongoing losses, the merchant has decided to clear out stock at a loss.